Home  > About Us  > FAQs
  • Q:Are you a trader or a manufacturer?

    A:KAIDA hardware is the factory for door control system since 1988,mainly in floor spring, door closer, patch fitting etc.

  • Q:How long is the delivery time?

    A:Base on the quantity you need. Usually within 25-30days.

  • Q:How can I get a sample from you?

    A:Usually, we can offer some sample if the quantity not too much.

  • Q:How to install the machinery?

    A:All product with installation manual.

  • Q:How about the outer packing of your products?

    A:The normal packing for export.

  • Q:How can I get to visit your factory?

    A:Welcome to our factory at your free time, I'm sure you'd be fully satisfied with us.

  • Q:What will you do with the after sales problem?

    A:We confirm all the problem and need the sample if there are any quality problem.

  • Q:How do I feed back the problems in the process of cooperation?

    A:Our service team always stand by.

  • Q:What is the minimum order quantity?

    A:Depend on different product.

  • Q:Do you export this kind of product to commodity inspection?

    A:We can arrange CO during shipment.

  • Q:When can I get the notice of delivery?

    A:Our sale team will inform you after the cargo ready.

  • Q:What certification of your products to get?

    A:It depend some certification sheet only issue to factory.

  • Q:Did you accept customized products ?

    A:We provide OEM&&ODM service.

  • Q:Did you accept a trial order?

    A:Yes, we welcome customers to place a trial order and to visit our factory before make business.

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